Privacy Policy
How we collect, use, and safeguard your personal information.
Last updated: 1 June 2025
1. Introduction
EdenCare Support Services ("EdenCare", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at www.edencaredisability.org or engaging our services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of personal information depending on the nature of your interaction with us:
Personal Details
- Full name, date of birth, and gender
- Residential address and contact details (phone, email)
- Emergency contact information
- NDIS participant number or aged care assessment reference
Health and Care Information
- Medical history and current health conditions
- Support needs, goals, and care plan details
- Allied health assessment and treatment records
- Medication and dietary requirements
Website and Technical Data
- Browser type, device information, and IP address
- Pages visited and interactions on our website
- Information submitted via contact or referral forms
3. How We Use Your Information
We use the information we collect to:
- Deliver and coordinate NDIS, aged care, and allied health services
- Develop, review, and update personalised care and support plans
- Communicate with you about appointments, services, and account matters
- Process referrals and manage participant onboarding
- Comply with NDIS Quality and Safeguards Commission requirements and other regulatory obligations
- Improve our website, services, and internal operations
- Respond to enquiries and feedback
4. How We Share Your Information
We do not sell or rent your personal information. We may share information with:
- The National Disability Insurance Agency (NDIA) and relevant government bodies as required
- Allied health professionals, medical practitioners, and hospitals involved in your care
- Your nominated plan manager, support coordinator, or family representative (with your consent)
- Third-party service providers who assist our operations (e.g. hosting, analytics), bound by confidentiality obligations
- Law enforcement or regulatory authorities where required by law
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:
- Secure, encrypted storage of digital records
- Access controls limiting information to authorised staff only
- Regular staff training on privacy and data handling
- Secure disposal of records no longer required
6. Cookies and Analytics
Our website uses cookies and analytics tools (including Vercel Analytics) to understand how visitors use our site and to improve the user experience. These tools may collect anonymous usage data such as pages visited and time spent on the site. You can manage cookie preferences through your browser settings.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Withdraw consent for certain uses of your information (where consent was the basis for collection)
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details below.
8. Retention of Information
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. NDIS and health-related records are retained in accordance with applicable Commonwealth and State record-keeping obligations.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with a revised date. We encourage you to review this page periodically.
11. Contact Us
If you have questions, concerns, or wish to make a complaint about how we handle your personal information, please contact us:
- Email: info@edencaredisability.org
- Phone: +61 455 222 708
- Location: Melbourne, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).